The terms that govern our work together. Plain English where possible. Read it. Ask questions. We'll go through it together on the call before you sign.
This Service Agreement ("Agreement") is between Miller Web Studio LLC, a Michigan limited liability company ("MWS", "we", "us"), and the customer accepting this Agreement ("Client", "you").
By checking the acceptance box on the payment authorization page, you agree to all terms below. This Agreement covers both the Standard Plan and the Pro Plan offered by MWS.
MWS provides website design, development, hosting, and lead-capture services to contractors. The specific deliverables depend on the plan you select at signup.
Pro Plan includes everything in the Standard Plan, plus:
You may upgrade from Standard to Pro at any time by request. Pricing prorates from the date of upgrade. You may downgrade from Pro to Standard at the start of your next billing cycle.
MWS does not charge a setup fee. The website build is provided at no upfront cost.
At time of signature, you authorize MWS to store a payment method on file via Stripe. No charge will be made until the conditions described in Section 2.3 are met.
Your first monthly charge will run on Day 15, defined as 14 days after the date your website is launched (i.e., made publicly accessible at your domain). The amount is $97 for Standard or $297 for Pro, depending on the plan you selected.
After the first charge, your monthly subscription fee is charged automatically on the same calendar day each month, until the subscription is cancelled per Section 3.
If a payment fails (e.g., declined card, insufficient funds), MWS will attempt to charge the card on file up to four (4) times over the following 14 days. After four failed attempts, MWS may suspend services until the payment method is updated.
You may cancel this Agreement at any time during the 14-day period following your site's launch. If cancelled within this window:
After the 14-day cancellation window, you may cancel at any time with thirty (30) days written notice. Subscription fees will be charged for the 30-day notice period. There is no minimum subscription term beyond the cancellation conditions described in Sections 3.1 through 3.4.
If you cancel services after the 14-day cancellation window but before the date specified below, a one-time Build Recovery Fee will be charged to your card on file:
Standard Plan: $300 if cancelled before the start of Month 6 (i.e., before Day 165 from launch).
Pro Plan: $500 if cancelled before the start of Month 4 (i.e., before Day 105 from launch).
The Build Recovery Fee compensates MWS for design, development, and infrastructure setup costs that were not recovered during the abbreviated subscription period. By accepting this Agreement, you authorize this charge to the card on file in the event of an early cancellation.
Cancellations after the threshold described in Section 3.3 incur no Build Recovery Fee. Standard 30-day notice still applies.
To cancel, email millerdigitalstudio@gmail.com with the subject line "Cancel Subscription" and include the business name and email associated with your account. The 30-day notice period begins on the date of the email.
Your custom domain (e.g., yourbusiness.com) is registered through MWS for convenience during the build period. You are the owner of the domain. At any time, including upon cancellation, you may request domain transfer to a registrar account of your choosing. MWS will transfer the domain within 5 business days of written request.
You retain ownership of all content provided to MWS, including business name, photos, descriptions, and customer testimonials. You also own the assembled website content (text, images, structure) as deployed during the term of this Agreement.
MWS retains ownership of the underlying code, frameworks, design templates, and reusable components used to build your website. These are proprietary tools that MWS uses across multiple client engagements.
Custom logo designs created by MWS for you become your property upon launch. You receive full source files (vector formats) within 14 days of launch on request.
MWS reserves the right to display your website, logo, and project description in MWS portfolio, marketing materials, case studies, and social media. You may opt out by written request at any time.
MWS makes no specific guarantees regarding search engine rankings, lead volume, conversion rates, or revenue outcomes. SEO, AI search visibility, and digital marketing results depend on factors outside MWS's control, including market competition, your geographic area, the quality of your services, customer reviews, and search engine algorithm changes.
Search engine traction typically begins 2-3 months after launch as search engines crawl, index, and recognize your site. You acknowledge that immediate ranking improvements should not be expected and that SEO outcomes compound over time.
MWS commits to best-effort delivery of all services described in Section 1, including reasonable response times, technical maintenance, and ongoing optimization.
MWS targets 99% uptime for hosted services. Brief outages for maintenance, third-party service disruptions, or force majeure events are not considered breaches of this Agreement.
You agree to provide accurate business information, photos, service descriptions, and any other content necessary for site building. Delays in content provision may delay launch.
You represent that all information provided to MWS is accurate and that your business is properly licensed and insured for the services advertised on the website.
You agree not to use the website for illegal purposes, hate speech, fraud, deceptive practices, or any content that violates applicable laws.
If you are on the Pro Plan and using the SMS features, you agree to comply with all applicable laws regarding text messaging, including the TCPA, CAN-SPAM, and A2P 10DLC registration requirements. MWS will provide compliance guidance and templates, but you are ultimately responsible for proper use of the SMS system.
Each party retains ownership of its respective intellectual property. You grant MWS a limited license to use your trademarks, logos, photos, and content solely for the purpose of building, hosting, and maintaining your website. MWS grants you a limited license to use the deployed website on your domain.
Both parties agree to keep confidential any non-public business information shared during the engagement, including pricing, customer lists, internal processes, and trade secrets.
To the maximum extent permitted by law, MWS's total liability under this Agreement shall not exceed the total subscription fees paid by you to MWS in the twelve (12) months preceding the claim. MWS shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunities.
MWS may suspend or terminate services if your account is more than 30 days past due.
MWS may terminate this Agreement immediately if you breach Section 6 (Your Responsibilities) or engage in abusive behavior toward MWS staff.
MWS may terminate this Agreement with 60 days written notice for any reason. In the event of termination by MWS for convenience, you retain ownership of the domain and content, and MWS will refund any prepaid fees beyond the termination date on a prorated basis.
This Agreement is governed by the laws of the State of Michigan, without regard to conflict of laws principles. Any disputes shall be resolved in the courts of Oakland County, Michigan.
This Agreement constitutes the entire understanding between the parties regarding the services described and supersedes all prior agreements, communications, or understandings, written or oral.
MWS may update this Agreement from time to time. Material changes will be communicated to active clients with 30 days notice. Continued use of services after the notice period constitutes acceptance of the updated terms.
If any provision of this Agreement is found to be unenforceable, the remaining provisions remain in full force and effect.
You accept this Agreement by checking the acknowledgment box on the Stripe payment authorization page. Such acceptance constitutes a legally binding electronic signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Michigan Uniform Electronic Transactions Act (UETA). Stripe records the date, time, and IP address of acceptance, which is preserved as legal proof.
Email millerdigitalstudio@gmail.com or text 734-341-3170
Miller Web Studio LLC · State of Michigan